Wow, thank you all so, SO much for the support about this whole Glossybox situation. I never believed it would blow up into anything as big as it has done, but I'm glad I'm not the only one who has experienced extremely bad customer service from them. I thought I'd best do a little update, just to keep you all in the loop.
Can I just say though that I really don't want to keep banging on about this, the whole situation is entirely ridiculous and it's got way out of hand, but out of principle I'm not going to let it go until I get a full apology and some information regarding what's been done about this whole thing. The reason I posted the blog I did last week was because Glossybox were just not responding to my emails. It wasn't for attention, it wasn't for anything like that, it was simply a different approach to the matter in hand because emails obviously weren't working. If I got a product from a brand and didn't like it, I'd still post about it with my opinions. In theory, it's the same concept. If this happened in "real life" I'd be telling people face to face about my experiences, again, the same concept. I didn't 'attack' Glossybox, in fact if anything I was the one being 'attacked' - but anyway, everyone has their own opinions on the matter and these are mine. Moving on.
Last Wednesday (the same day the blog went live) I got an email from the CEO of Glossybox. Apparently she'd emailed me the Friday before but 'obviously' I hadn't received it. The email stated that they had reviewed their policy and have decided to pay their intern a weekly stipend on top of their expenses, which is good news. I'm extremely pleased about that. However, there was no apology, in fact there was no mention of the second half of my initial email about what was said about me. I replied the same day saying that while I was glad they had taken the time to review their policies, they had further insulted me by choosing to ignore half of my complaint and that there has been absolutely no hint of an apology so far. I said I was extremely unimpressed, once again, by the lack of professionalism on their part and went on to tell them what I thought about their customer service. I even attached the screenshot (again) of the Tweet in question.
I'm yet to hear back and so I plan to send the email again. It's getting beyond a joke now, honestly, how hard is it to just say sorry?